The Soaperie values your privacy and security. This document explains the type of information we collect from you, the user; how we may use your information; in what cases we may disclose it; and your choices for opting in or out.
Collection of Personal Information
We may collect and store identifiable information that you choose to provide in connection with your use of the site. This may include personally-identifiable information (such as your IP address, name, shipping/billing address, email address, phone number, credit card number, etc.) that we need to fulfill your specific request. This information is only used to fulfill your specific request. With your permission, we may send you emails about our store, new products, and other updates.
Use of Personal Information
We do not release your personal information to other companies, persons, or agencies, except in the following situations:
We may contract with other companies and individuals to perform certain functions on our behalf. Examples include maintaining and operating our site, receiving orders, delivering orders, sending postal mail and email, managing customer information, analyzing data, providing marketing consultation and assistance, conducting customer surveys, processing payments, and providing customer service. These companies and individuals have access only to that personal information needed to perform their work, and they may not use it for any other purpose.
We may also disclose personally-identifiable information as we believe appropriate to comply with applicable laws, regulations, legal processes, or governmental requests; to enforce or apply our Terms of Service policy and other agreements; or to protect the rights, property, and safety of The Soaperie, our customers, our employees, or others.
Consent and Opt-Out
When you provide us with personal information to register for our newsletter or other correspondence, complete a transaction, verify your credit card, place an order, and/or return/exchange a purchase, you imply your consent to our collecting your information and using it for that specific reason only. If we ask for your personal information for a secondary reason, such as for marketing, we will either ask you directly for your expressed consent, or provide you with an opportunity to opt-out.
If, after consenting (explicitly or implicitly) to the collection, use, and/or disclosure of your information, you wish to change your consent, you may opt-out in writing at any time by contacting us. See “Privacy Contact Information” section below.
Third-Party Sites and Applications
The site may use cookie and tracking technology depending on the features offered. Cookie and tracking technology are useful for gathering information such as browser type and operating system, tracking the number of visitors to the site, and understanding how visitors use the site. Cookies can also help customize the site for visitors. Personal information cannot be collected via cookies and other tracking technology; however, if you previously provided personally identifiable information, cookies may be tied to such information. Aggregate cookie and tracking information may be shared with third parties.
Use of the Site by Minors
By using this site, you affirm that you are at least the age of majority in your state or province of residence or, if you are not at least the age of majority in your state or province of residence, that you are using the site only with the involvement and authorization of a parent or legal guardian. Should a minor whom we know to be under eighteen years old send any personal information to us, we will use that information only to respond directly to that minor to inform her/him that we must have parental consent before collecting her/his personal information. If you are a parent or guardian of a minor and believe s/he has disclosed personal information to us without your involvement and authorization, please contact us at firstname.lastname@example.org.
Commitment to Data Security
We want you to feel confident about using and making purchases through our site, and we are committed to protecting the personal information you submit. To keep your privacy and information safe, we use all appropriate security technologies, including the most advanced Secure Socket Layer (SSL) technology for encrypting and transmitting data.
While no transmission of personal information over the internet or mobile networks or electronic data storage can be completely guaranteed, we have implemented industry-standard and appropriate physical, electronic, and managerial security procedures to help protect the personal information that you provide to us. By using the site, you accept that you provide your personal information at your own risk.
Privacy Contact Information
By e-mail: email@example.com
By Phone: 919.628.3250
Returns and exchanges for products purchased from thesoaperie.com:
If, for any reason, you are not fully satisfied with any product you purchased from The Soaperie, please contact us by email at firstname.lastname@example.org or by phone at (919) 628-3250 to initiate a return or exchange.
We accept products for return or exchange within thirty (30) days of your purchase date. Unfortunately, after thirty (30) days from the date of purchase, we cannot offer a refund or exchange for any reason.
To process your return/exchange, we require a receipt or proof of purchase, your original order number, your reason for return/exchange, and whether you want a return or exchange. Exchanges are issued only in the case of item(s) that are damaged or defective.
Order Changes and Cancellations
We apologize, but we cannot accept changes or cancellations to your order once it begins to process.
Original shipping fees are not refundable. You will also be responsible for any costs associated with returning items to us for refund or exchange.
When we receive your returned product(s), we will notify you by email. If your purchase is being refunded, a credit will be applied to your original method of payment, and you will receive another email confirming the refund. We will process your refund within five (5) business days of the receipt of your returned item(s). Please allow normal time after this for your bank or credit card company to process the return funds.
When we receive your returned product(s), we will notify you by email. If your purchase is being exchanged, we will process and ship the exchanged item(s). You will be responsible for the cost to ship your exchange, which is calculated based on our normal shipping rates and needs to be paid before we can ship your exchanged item(s). You will receive another email confirming the shipment of your exchange. We will process your exchange within five (5) business days of the receipt of your returned item(s).
Due to the limited availability of our seasonal products, we may not be able to offer an exchange. In this case, we will offer a comparable product for exchange or a refund.
We are unable to accept returns/exchanges on sale items, including seasonal products placed on sale. Only regular-priced items are eligible for return/exchange.
Returns and exchanges for products purchased from a third-party retail store or another online store
To return or exchange a purchase made at a third-party retail or online store, please contact the original retailer. We are not able to accept returns or exchanges for purchases made at retail or online locations other than TheSoaperie.com.
All products sold on our website are eligible for shipping; however, some of our products are designed to melt around body temperature and are therefore heat-sensitive. In transit, these products may be exposed to increased temperatures, especially during warmer months, and they may arrive in a melted state. If this happens, please refrigerate the product until it returns to a solid state, remove from the refrigerator, and use as usual. The Soaperie cannot offer a refund or exchange if a product melts in transit.
Orders are processed and shipped on business days (Monday – Friday) only. This excludes weekends and holidays. Orders placed on a weekend or holiday will be processed the next business day. Please allow 48-72 hours for processing after we receive your order.
We ship to the contiguous 48 United States, Hawaii, and Alaska. At this time, we do not ship internationally.
We ship using USPS. Customers in the contiguous 48 states can expect delivery in 3 – 5 business days after your package is tendered to USPS. Customers in Alaska and Hawaii, please allow additional time for your order to arrive. At this time, we do not offer in-person pick up or expedited shipping options.
Determined by the package size and weight at the time of check-out.
You will receive an email from us when your order is shipped. A tracking number will be provided so you can track your package using the USPS website.
We do not require a signature upon delivery. The Soaperie is not responsible for packages that are missing or damaged in transit.
Customers are responsible for making sure that the shipping address they provide is accurate. The Soaperie is not responsible for orders that are misdirected due to incorrect addressing.
Whenever possible, we reuse packing materials. We also encourage our customers to recycle or reuse the packaging materials from their order.
This website is operated by The Soaperie. Throughout the site, the terms “we”, “us” and “our” refer to The Soaperie. The Soaperie offers this website, including all information, tools and services available from this site to you, the user, conditioned upon your acceptance of all terms, conditions, policies and notices stated here.
By visiting our site and/ or purchasing something from us, you engage in our “Service” and agree to be bound by the following terms and conditions (“Terms of Service”, “Terms”), including those additional terms and conditions and policies referenced herein and/or available by hyperlink. These Terms of Service apply to all users of the site, including without limitation users who are browsers, vendors, customers, merchants, and/ or contributors of content.
Please read these Terms of Service carefully before accessing or using our website. By accessing or using any part of the site, you agree to be bound by these Terms of Service. If you do not agree to all the terms and conditions of this agreement, then you may not access the website or use any services. If these Terms of Service are considered an offer, acceptance is expressly limited to these Terms of Service.
Any new features or tools which are added to the current store shall also be subject to the Terms of Service. You can review the most current version of the Terms of Service at any time on this page. We reserve the right to update, change or replace any part of these Terms of Service by posting updates and/or changes to our website. It is your responsibility to check this page periodically for changes. Your continued use of or access to the website following the posting of any changes constitutes acceptance of those changes.
Our store is hosted on WooCommerce. They provide us with the online e-commerce platform that allows us to sell our products and services to you.
SECTION 1 – ONLINE STORE TERMS
By agreeing to these Terms of Service, you represent that you are at least the age of majority in your state or province of residence, or that you are the age of majority in your state or province of residence and you have given us your consent to allow any of your minor dependents to use this site.
You may not use our products for any illegal or unauthorized purpose nor may you, in the use of the Service, violate any laws in your jurisdiction (including but not limited to copyright laws).
You must not transmit any worms or viruses or any code of a destructive nature.
A breach or violation of any of the Terms will result in an immediate termination of your Services.
SECTION 2 – GENERAL CONDITIONS
We reserve the right to refuse service to anyone for any reason at any time.
You understand that your content (not including credit card information), may be transferred unencrypted and involve (a) transmissions over various networks; and (b) changes to conform and adapt to technical requirements of connecting networks or devices. Credit card information is always encrypted during transfer over networks.
You agree not to reproduce, duplicate, copy, sell, resell or exploit any portion of the Service, use of the Service, or access to the Service or any contact on the website through which the service is provided, without express written permission by us.
The headings used in this agreement are included for convenience only and will not limit or otherwise affect these Terms.
SECTION 3 – ACCURACY, COMPLETENESS AND TIMELINESS OF INFORMATION
We are not responsible if information made available on this site is not accurate, complete or current. The material on this site is provided for general information only and should not be relied upon or used as the sole basis for making decisions without consulting primary, more accurate, more complete or more timely sources of information. Any reliance on the material on this site is at your own risk.
This site may contain certain historical information. Historical information, necessarily, is not current and is provided for your reference only. We reserve the right to modify the contents of this site at any time, but we have no obligation to update any information on our site. You agree that it is your responsibility to monitor changes to our site.
SECTION 4 – MODIFICATIONS TO THE SERVICE AND PRICES
Prices for our products are subject to change without notice.
We reserve the right at any time to modify or discontinue the Service (or any part or content thereof) without notice at any time.
We shall not be liable to you or to any third-party for any modification, price change, suspension or discontinuance of the Service.
SECTION 5 – PRODUCTS OR SERVICES (if applicable)
Certain products or services may be available exclusively online through the website. These products or services may have limited quantities and are subject to return or exchange only according to our Return Policy.
We have made every effort to display as accurately as possible the colors and images of our products that appear at the store. We cannot guarantee that your computer monitor’s display of any color will be accurate.
We reserve the right, but are not obligated, to limit the sales of our products or Services to any person, geographic region or jurisdiction. We may exercise this right on a case-by-case basis. We reserve the right to limit the quantities of any products or services that we offer. All descriptions of products or product pricing are subject to change at anytime without notice, at the sole discretion of us. We reserve the right to discontinue any product at any time. Any offer for any product or service made on this site is void where prohibited.
We do not warrant that the quality of any products, services, information, or other material purchased or obtained by you will meet your expectations, or that any errors in the Service will be corrected.
SECTION 6 – ACCURACY OF BILLING AND ACCOUNT INFORMATION
We reserve the right to refuse any order you place with us. We may, in our sole discretion, limit or cancel quantities purchased per person, per household or per order. These restrictions may include orders placed by or under the same customer account, the same credit card, and/or orders that use the same billing and/or shipping address. In the event that we make a change to or cancel an order, we may attempt to notify you by contacting the e-mail and/or billing address/phone number provided at the time the order was made. We reserve the right to limit or prohibit orders that, in our sole judgment, appear to be placed by dealers, resellers or distributors.
You agree to provide current, complete and accurate purchase and account information for all purchases made at our store. You agree to promptly update your account and other information, including your email address and credit card numbers and expiration dates, so that we can complete your transactions and contact you as needed.
SECTION 7 – OPTIONAL TOOLS
We may provide you with access to third-party tools over which we neither monitor nor have any control nor input.
You acknowledge and agree that we provide access to such tools ”as is” and “as available” without any warranties, representations or conditions of any kind and without any endorsement. We shall have no liability whatsoever arising from or relating to your use of optional third-party tools.
Any use by you of optional tools offered through the site is entirely at your own risk and discretion and you should ensure that you are familiar with and approve of the terms on which tools are provided by the relevant third-party provider(s).
We may also, in the future, offer new services and/or features through the website (including, the release of new tools and resources). Such new features and/or services shall also be subject to these Terms of Service.
SECTION 8 – THIRD-PARTY LINKS
Certain content, products and services available via our Service may include materials from third-parties.
Third-party links on this site may direct you to third-party websites that are not affiliated with us. We are not responsible for examining or evaluating the content or accuracy and we do not warrant and will not have any liability or responsibility for any third-party materials or websites, or for any other materials, products, or services of third-parties.
We are not liable for any harm or damages related to the purchase or use of goods, services, resources, content, or any other transactions made in connection with any third-party websites. Please review carefully the third-party’s policies and practices and make sure you understand them before you engage in any transaction. Complaints, claims, concerns, or questions regarding third-party products should be directed to the third-party.
SECTION 9 – USER COMMENTS, FEEDBACK AND OTHER SUBMISSIONS
If, at our request, you send certain specific submissions (for example reviews or contest entries) or without a request from us you send creative ideas, suggestions, proposals, plans, or other materials, whether online, by email, by postal mail, or otherwise (collectively, ‘comments’), you agree that we may, at any time, without restriction, edit, copy, publish, distribute, translate and otherwise use in any medium any comments that you forward to us. We are and shall be under no obligation (1) to maintain any comments in confidence; (2) to pay compensation for any comments; or (3) to respond to any comments.
We may, but have no obligation to, monitor, edit or remove content that we determine in our sole discretion are unlawful, offensive, threatening, libelous, defamatory, pornographic, obscene or otherwise objectionable or violates any party’s intellectual property or these Terms of Service.
You agree that your comments will not violate any right of any third-party, including copyright, trademark, privacy, personality or other personal or proprietary right. You further agree that your comments will not contain libelous or otherwise unlawful, abusive or obscene material, or contain any computer virus or other malware that could in any way affect the operation of the Service or any related website. You may not use a false e-mail address, pretend to be someone other than yourself, or otherwise mislead us or third-parties as to the origin of any comments. You are solely responsible for any comments you make and their accuracy. We take no responsibility and assume no liability for any comments posted by you or any third-party.
SECTION 10 – PERSONAL INFORMATION
SECTION 11 – ERRORS, INACCURACIES AND OMISSIONS
Occasionally there may be information on our site or in the Service that contains typographical errors, inaccuracies or omissions that may relate to product descriptions, pricing, promotions, offers, product shipping charges, transit times and availability. We reserve the right to correct any errors, inaccuracies or omissions, and to change or update information or cancel orders if any information in the Service or on any related website is inaccurate at any time without prior notice (including after you have submitted your order).
We undertake no obligation to update, amend or clarify information in the Service or on any related website, including without limitation, pricing information, except as required by law. No specified update or refresh date applied in the Service or on any related website, should be taken to indicate that all information in the Service or on any related website has been modified or updated.
SECTION 12 – PROHIBITED USES
In addition to other prohibitions as set forth in the Terms of Service, you are prohibited from using the site or its content: (a) for any unlawful purpose; (b) to solicit others to perform or participate in any unlawful acts; (c) to violate any international, federal, provincial or state regulations, rules, laws, or local ordinances; (d) to infringe upon or violate our intellectual property rights or the intellectual property rights of others; (e) to harass, abuse, insult, harm, defame, slander, disparage, intimidate, or discriminate based on gender, sexual orientation, religion, ethnicity, race, age, national origin, or disability; (f) to submit false or misleading information; (g) to upload or transmit viruses or any other type of malicious code that will or may be used in any way that will affect the functionality or operation of the Service or of any related website, other websites, or the Internet; (h) to collect or track the personal information of others; (i) to spam, phish, pharm, pretext, spider, crawl, or scrape; (j) for any obscene or immoral purpose; or (k) to interfere with or circumvent the security features of the Service or any related website, other websites, or the Internet. We reserve the right to terminate your use of the Service or any related website for violating any of the prohibited uses.
SECTION 13 – DISCLAIMER OF WARRANTIES; LIMITATION OF LIABILITY
We do not guarantee, represent or warrant that your use of our service will be uninterrupted, timely, secure or error-free.
We do not warrant that the results that may be obtained from the use of the service will be accurate or reliable.
You agree that from time to time we may remove the service for indefinite periods of time or cancel the service at any time, without notice to you.
You expressly agree that your use of, or inability to use, the service is at your sole risk. The service and all products and services delivered to you through the service are (except as expressly stated by us) provided ‘as is’ and ‘as available’ for your use, without any representation, warranties or conditions of any kind, either express or implied, including all implied warranties or conditions of merchantability, merchantable quality, fitness for a particular purpose, durability, title, and non-infringement.
In no case shall The Soaperie, our directors, officers, employees, affiliates, agents, contractors, interns, suppliers, service providers or licensors be liable for any injury, loss, claim, or any direct, indirect, incidental, punitive, special, or consequential damages of any kind, including, without limitation lost profits, lost revenue, lost savings, loss of data, replacement costs, or any similar damages, whether based in contract, tort (including negligence), strict liability or otherwise, arising from your use of any of the service or any products procured using the service, or for any other claim related in any way to your use of the service or any product, including, but not limited to, any errors or omissions in any content, or any loss or damage of any kind incurred as a result of the use of the service or any content (or product) posted, transmitted, or otherwise made available via the service, even if advised of their possibility. Because some states or jurisdictions do not allow the exclusion or the limitation of liability for consequential or incidental damages, in such states or jurisdictions, our liability shall be limited to the maximum extent permitted by law.
SECTION 14 – INDEMNIFICATION
You agree to indemnify, defend and hold harmless The Soaperie and our parent, subsidiaries, affiliates, partners, officers, directors, agents, contractors, licensors, service providers, subcontractors, suppliers, interns and employees, harmless from any claim or demand, including reasonable attorneys’ fees, made by any third-party due to or arising out of your breach of these Terms of Service or the documents they incorporate by reference, or your violation of any law or the rights of a third-party.
SECTION 15 – SEVERABILITY
In the event that any provision of these Terms of Service is determined to be unlawful, void or unenforceable, such provision shall nonetheless be enforceable to the fullest extent permitted by applicable law, and the unenforceable portion shall be deemed to be severed from these Terms of Service, such determination shall not affect the validity and enforceability of any other remaining provisions.
SECTION 16 – TERMINATION
The obligations and liabilities of the parties incurred prior to the termination date shall survive the termination of this agreement for all purposes.
These Terms of Service are effective unless and until terminated by either you or us. You may terminate these Terms of Service at any time by notifying us that you no longer wish to use our Services, or when you cease using our site.
If in our sole judgment you fail, or we suspect that you have failed, to comply with any term or provision of these Terms of Service, we also may terminate this agreement at any time without notice and you will remain liable for all amounts due up to and including the date of termination; and/or accordingly may deny you access to our Services (or any part thereof).
SECTION 17 – ENTIRE AGREEMENT
The failure of us to exercise or enforce any right or provision of these Terms of Service shall not constitute a waiver of such right or provision.
These Terms of Service and any policies or operating rules posted by us on this site or in respect to The Service constitutes the entire agreement and understanding between you and us and govern your use of the Service, superseding any prior or contemporaneous agreements, communications and proposals, whether oral or written, between you and us (including, but not limited to, any prior versions of the Terms of Service).
Any ambiguities in the interpretation of these Terms of Service shall not be construed against the drafting party.
SECTION 18 – GOVERNING LAW
These Terms of Service and any separate agreements whereby we provide you Services shall be governed by and construed in accordance with the laws of Wake Forest, North Carolina 27587.
SECTION 19 – CHANGES TO TERMS OF SERVICE
You can review the most current version of the Terms of Service at any time at this page.
We reserve the right, at our sole discretion, to update, change or replace any part of these Terms of Service by posting updates and changes to our website. It is your responsibility to check our website periodically for changes. Your continued use of or access to our website or the Service following the posting of any changes to these Terms of Service constitutes acceptance of those changes.
SECTION 20 – CONTACT INFORMATION
Questions about the Terms of Service should be sent to us at email@example.com.